Refund policy

Return & Refund Policy

At [KODDS], customer satisfaction matters to us. If something isn’t right with your order, we’re here to help. Please read the policy below to understand how returns, refunds, and exchanges work.

1. Return Eligibility

Items are eligible for return only if they are unused, unworn, unwashed, and in their original condition with all tags and packaging intact. Any item showing signs of wear, damage, or alteration will not be accepted for return.

2. Return Timeframe

Returns must be requested within 7 days of receiving your order. Requests made after this period may not be accepted.

3. Refund Process and Timing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7-10 business days. Please note that bank or payment gateway processing times may vary.

4. Exchange Options

We offer exchanges for eligible items, subject to stock availability. If the requested replacement item is unavailable, a refund or store credit may be issued instead.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear images or videos as proof. Once verified, we will arrange a replacement or refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return or refund:

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item received. Shipping charges are non-refundable.

8. How to Initiate a Return

To initiate a return or exchange, please contact us at:

Email: [koddsedition1@gmail.com]

Include your order number and reason for return in your message.

By placing an order with [KODDS], you agree to the terms outlined in this Return & Refund Policy.